Frequently asked questions
Are you insured?
Yes, we are fully insured providing you with peace of mind and protection for your home. Upon request, we are happy to provide backup proof and documentation!
How often should I schedule cleaning services?
Your cleaning schedule is completely customizable to fit your needs. We offer weekly, bi-weekly, monthly, or one-time services. For the best results, we recommend starting with an initial deep clean, followed by regularly scheduled standard cleans. This keeps your space consistently fresh and spotless, so you can enjoy it year-round.
What if I need to reschedule or cancel a cleaning appointment?
We understand that plans can change. If you need to adjust your appointment, please give us at least 24 hours’ notice so we can reschedule at no charge. Cancellations made within 24 hours will incur a $50 fee, and rescheduled appointments within 24 hours will incur a $25 fee.
What happens if something breaks?
All of our cleaning teams are fully insured, giving you peace of mind. You’re protected in the rare event of accidental damage or injury during the cleaning process.
Are your cleaners background checked?
Yes. We take the trust you place in us very seriously. Every cleaner on our team undergoes a thorough background check before joining TidyGo Cleaning.
What forms of payment do you accept?
We accept VISA, Mastercard, American Express, and Discover.
How do I re-schedule or cancel a booked cleaning?
Our email service reminders include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking with one click. Or simply call us or email us and we’ll update your booking.
Do I need to provide cleaning supplies and equipment?
Nope! We provide all our own supplies. However, if there are special equipment or products you’d prefer the team use, we’re always happy to so long as they are provided.
Can I leave my keys or provide an garage/access code?
Not a problem – our cleaners are trained to handle keys and access codes responsibly.
Do I need to be home when you arrive for the cleaning?
Nope. Generally our teams prefer to have owners home for the first time we visit so as to point out specific areas/details, but it isn’t required. Many of our clients provide access instructions, and our professional cleaning team can handle the job efficiently whether you’re present or not.
What services do you provide?
We offer standard cleaning, deep cleaning, and move-in/move-out cleaning. For details on what each of these cleans include, feel free to head to our What We Clean page. Always happy to tailor a cleaning to meet your specific needs.
How do you contact us?
To get in touch, simply fill out the contact form on our website and we’ll respond within 24 hours. For direct inquiries, email us at contact@tidygocleaning.com